Henry County, Tennessee 911
Henry County 911 Dispatch
EMS - Fire - Sheriff's Office - Police - Rescue For Emergencies, Dial 911  

Tips on Using 9-1-1


IF YOU DO CALL 911, EVEN BY MISTAKE, DO NOT HANG UP THE PHONE.  The 9-1-1 dispatchers are trained to get the most important information as quickly as possible to get help on the way to an emergency situation.  In an emergency, allow the dispatcher to ask you all the questions they need in order to get help to you.  If you happen to call by accident, stay on the line until you can tell the dispatcher that you called by accident and there is no emergency.  This saves the dispatcher from having to call you back and confirm there is no emergency.

WHEN CALLING 9-1-1 DO YOUR BEST TO STAY CALM AND ANSWER ALL QUESTIONS.  Staying calm can be one of the most difficult, yet most important things you do when calling 9-1-1.  It is very important that you stay as calm as possible and answer all the questions the dispatcher asks.  The questions the dispatcher asks, no matter how relevant they seem, are important in helping get the first responders to you as fast as possible.

HELP THE 9-1-1 CALL TAKER HELP YOU.  Listen and answer the questions asked.  By doing this, it helps the dispatcher understand your situation and assist you with your emergency.

KNOW THE LOCATION OF THE EMERGENCY.  When you call 9-1-1 from a cell phone, look for landmarks, cross street signs and buildings.  Knowing the location is vital to getting the appropriate emergency responders to the correct location.  Providing an accurate address is critically important especially when making a wireless 9-1-1 call.  Make it a habit to always know the street you are on or what businesses you are near.

TEACH YOUR CHILDREN HOW TO CALL 9-1-1.  Be sure they know what 9-1-1 is, how to dial from your home and cell phone, and to trust the 9-1-1 dispatcher.  Make sure your child is physically able to reach at least one phone in your home.  When calling 9-1-1 your child needs to know their name, parents name, telephone number, and most importantly their address.  Tell them to answer all the dispatchers questions and to stay on the phone until the dispatcher tells them it is ok to hang up.

DON’T LET YOUR CHILD PLAY WITH A CELL PHONE WITHOUT REMOVING THE BATTERY FIRST.  Cell phones that have been deactivated can still call 9-1-1 and we receive numerous calls from small children who inadvertently dial 911 while playing with the cell phone.  These phones cannot be called back so they tie up dispatchers trying to talk the child into taking the phone to an adult or parent so they can confirm nothing is wrong.

MAKING PRANK CALLS TO 9-1-1 WASTE TIME AND IS ILLEGAL.  Be sure all members of your household are aware that prank or harassing calls to 9-1-1 will be dealt with by local law enforcement agencies.

KNOW THE TELEPHONES YOU OWN.  Educate everyone about the phone system in your home as well as your cell phone.  Children may need to use the devices in an emergency and will need to know how to operate them.